Frequently Asked Questions

Why choose us?

We are a family-owned and operated company and we treat your home like ours. We provide personal service and we care about what we do. We have been in business for over 30 years and have a lot of experience with different types of carpets, rugs and upholstery. We don’t cut corners and don’t give false promises. We are punctual and reliable. Also we are IICRC certified, fully bonded and insured. If you check out our Google reviews, you will see what our customers have to say about us. 

How do your prices compare to other companies?

It’s always good to shop around and to see what is out there. What makes us different is that we give you a price that is all-inclusive. You might get a very cheap quote from one of our competitors, but when they arrive at your home, they will try to add extra fees on top of that quote or push hard to sell you carpet protectors or deodorizers. Some companies advertise different levels of cleaning (gold, silver or whatever they call it). Our cleaning is always gold standard. We don’t change our highest standards for cleaning depending on how much money someone is willing to pay. We always move furniture (that is possible to move) or clean under it. We don’t charge extra for spot removal or deodorization. The final price is always confirmed prior starting the job and there are no “surprises” at the end.

Everyone claims that they are “green” these days. How can I be sure?

If you hire a carpet or upholstery cleaner and you can smell a chemical odour and/or you get a headache after they are done, then they are not completely “green”. If they claim that your house needs to smell like cherry or apple or lemon, then it’s not “green”. 

A clean environment, just like clean water, has no odour or smell. Our cleaning products are truly “green” as they are odourless and colourless. Besides, we believe that the most “green” cleaning is achieved by using more steam and water and less cleaning products.

I work every day and find it hard to make an appointment to get my carpets cleaned.

We are available to work evenings, Saturdays and most statutory holidays.

What do I need to get a quote for my carpet or upholstery cleaning?

It’s good to give us an approximate square footage of the area that needs to be cleaned and, if you have stairs, how many steps and landings. The more information you can give us, the more precise your quote is going to be. We reply to emails and text messages usually within an hour or even faster on weekends, or you can give us a call for instant quote. 

Do you have any sales or coupons?

Check our website or follow us on Facebook  and Instagram @ourcleanisgreen and you will find great promotions that we post from time to time, like get 10% off,  a free bottle of spot remover, a free Starbucks card, and so on. We also have a wonderful referral program that allows you and your friends to save money together.

Do you clean area rugs or Persian rugs?

Yes, we do. We have the expertise and tools required for cleaning high-end silk or wool rugs.

What type of payments to you accept?

You can pay us by Visa, MasterCard, Interac e-transfer, cheque or cash.

Do you clean condos or commercial areas?

Yes, we have different machines and equipment for different types of buildings and jobs. No job is too big or too small. 

How long will it take for my carpets to dry?

A lot depends on the type of carpet, time of the year, weather and location of the room. (basement carpets usually take longer to dry). Standard drying time is 4-6 hours, but on a warm day your carpets can be dry even in 2 hours.

How often should I get my carpets steam cleaned?

This depends on the amount of traffic the room gets, as well as whether or not you have pets or children.  We recommend steam cleaning once every two or three years for normal to low traffic in a home with no pets or small children, but once a year (or more!) if you have little mess-makers!  And keep in mind, cleaning the rooms that get the most traffic, or the brunt of the mess, more often prevents carpet fibre damage and prevents the soil from slowly spreading to other rooms.

What should I do if I have questions or concerns about my carpet or furniture cleaning?

Please contact us within 48 hours of your cleaning with any questions and we will do our best to address them.